On-Site and Off-Site Training
We provide comprehensive, hands-on training to help you reach a high comfort level operating your new machine. Whether it’s at your facility or ours, EPS’s highly experienced technicians will work with you to achieve the level of skill and confidence necessary to get the most out of your machine. In most cases we will enable you to be up and running in less than a day. At EPS, we will always go above and beyond to provide you with a “hand-held” technical support experience, having your issue addressed and resolved as if we were sitting right next to you.
Lifetime Technical Support
We are always here for you if and when you experience any issues with your machine. At EPS we make full use of modern technology to assist you far beyond traditional phone support. We leverage remote control, desktop sharing software (TeamViewer), as well as video conferencing via Skype whenever necessary.
“EPS truly has a team of not only knowledgeable but reachable technicians. They are always available to help guide us through finding the solution to equipment and or application challenges.”
—John Schwartz, Schwartz Brothers Printing